1101_Customer Relationship Management
Course Period：Now ~ Any Time
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Course Intro
Course Plan
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CH01緒論
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CH02互動
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CH03
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CH04
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CH05
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CH06
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CH07
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CH08流程
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CH09策略規劃
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CH10需求分析
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CH11系統設計與導入
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CH12管理實施
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CH13知識管理
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CH14創新方案擬定
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CH15管理議題與趨勢
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